Refund policy
We have a 30-day return policy, which means you have 30 days after we ship your item for you to return it to us. Some exceptions may apply.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at salessupport@anchortex.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. In most cases the customer is responsible for return shipping costs, except in the case of defective merchandise or our error (see our FAQ page for more info).
You can always contact us for any return question at salessupport@anchortex.com.
Return Authorization Required
Please contact us by phone, contact form or email. If you ordered online, include your order number or reply to your order confirmation email.
Unless instructed otherwise, return to:
Anchortex Corporation / Returns Dept. (reference RA #) / 420 Commerce Lane / West Berlin, NJ 08091
Please include the RA # and the reason for your return on the original packing slip. If you don’t have it, please provide the original purchase date, invoice number and item number.
We will provide a free shipping label for items returned due to our error. In all other cases, you are responsible for return shipping costs. We recommend shipping via traceable and insurable means, since we are not responsible for lost or damaged merchandise.
Restocking Charges
Restocking charges apply for most business orders and are usually 15% (sometimes higher). There are no restocking charges on personal (non-commercial) orders for branded clothing, footwear, and related items, including many items in the Work Clothing, Military, and Public Safety categories. There are also no restocking charges on approved warranty claims or items returned due to our error.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
As a general rule, we accept returns if our manufacturer accepts them.
All returns must be in new and resaleable condition, with the original tags and undamaged manufacturer packaging. We will issue either a refund or credit, depending on your preference.
Products sold on a Final Sale (non-returnable) basis are usually marked on our Product Page as “non-cancellable,” “non-returnable,” “MTO” (made to order) or the like. However, if you’re unsure if an item is returnable, please ask us by phone, contact form or email.
Without limitation, Final Sale items include:
- non-returnable brands (i.e., the manufacturer doesn’t accept them)
- unbranded and commodity products
- closeout and discontinued items
- specialty products for government, health care, and institutional accounts
- customized or special order products, including items with customer logos, alterations, etc.
- underwear
- hygiene products
- furniture
- electronic equipment
- emergency response items
- sale items
Please note that most Covid-related items, such as masks, disposable gloves, disposable coveralls, etc., are non-cancellable and non-returnable.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.